Today we will understand the philosophy of TQM.
Out of 7 billion of inhabitants ---
Although a lot of human, monetary and material resources are allocated to solve these problems,
What went wrong & why does this reality exist despite all our knowledge and control over Nature?
In our Business /Service, are we –
Quality Gurus defined the quality problem as -
Dissatisfaction with the services provided or failure to achieve the expected standard.
Customers expect quality products.
Only customers can realize /determine the requirements by their expectations.
TQM Philosophy ?
Improving/ Building and Standardizing possible/ applicable work processes such as recruitment, interview, selection, registration or enrollment, scheduling, repair of laboratory equipments, acquisition, research approval, peer review, curriculum development, benchmarking and so on.
Quality ?
Creation of Value and Inspection to Ensure Customers Continuous Satisfactions.
T = Total
Q = Quality
M = Management
- TQM is a Philosophy (not process)
- TQM is a Management Philosophy
Out of 7 billion of inhabitants ---
- 1.5 billion people are living without safe drinking water
- 2.5 billion people are living without basic sanitation
- More than 1 billion people are without access to primary health care &
Although a lot of human, monetary and material resources are allocated to solve these problems,
What went wrong & why does this reality exist despite all our knowledge and control over Nature?
In our Business /Service, are we –
- allowing our customers/stakeholders to define our goals?
- selecting the least costing method of achieving the goals?
- allowing all our employees to participate in planning our work?
Quality Gurus defined the quality problem as -
Dissatisfaction with the services provided or failure to achieve the expected standard.
- Stakeholder (meaning)
- Concerns / Links/ Partners
- Customers
- Beneficiaries
- A person or company that is involved in a particular organization/ project/ system, etc. especially they have invested in it (Ox Ad Lrns Dic.).
- ……in which all members of the society feel that they an interest have in its success (Ox Ad Lrns Dic.)
Customers expect quality products.
Only customers can realize /determine the requirements by their expectations.
TQM Philosophy ?
Improving/ Building and Standardizing possible/ applicable work processes such as recruitment, interview, selection, registration or enrollment, scheduling, repair of laboratory equipments, acquisition, research approval, peer review, curriculum development, benchmarking and so on.
Quality ?
Creation of Value and Inspection to Ensure Customers Continuous Satisfactions.
- Management?
- Measurement,
- Planning,
- Resource Allocation,
- Decisions,
- Actions,
- Monitoring,
- Evaluation,
- Follow up etc.
Comments